This content has been translated using OpenAI from the original Terms of Service. In case of any discrepancies between this translation and the original Korean version, the Korean Terms of Service shall prevail.
Chapter 1: General Provisions
Article 1 [Purpose]
These Terms and Conditions define the rights, obligations, responsibilities, and service usage procedures between Works & People Co., Ltd. (hereinafter referred to as the "Company") and the members or non-members regarding the intermediary services and other information services (hereinafter referred to as the "Services") provided through the online marketplace (https://rawgraphy.com, hereinafter referred to as the "Rawgraphy Site") and the mobile application provided via smartphones and other mobile communication devices (hereinafter referred to as "Mobile Rawgraphy").
Article 2 [Specification, Effectiveness, and Amendment of the Terms]
1.
These Terms shall take effect from the moment the user registers as a member of the Rawgraphy Site. For non-members, the relevant terms applicable to accessible services shall apply.
2.
The Company shall post the content of these Terms, company name, company address, name of the representative, business registration number, and contact details on the initial screen of the Rawgraphy Site (including linked screens) so that users and members can be aware.
3.
If the Company amends these Terms, it shall clearly state the date of application and reason for amendment and announce it at least 7 days prior to the effective date (30 days in the case of unfavorable changes to members) through the method described above or by other appropriate means. The amended Terms shall not be applied retroactively unless specifically stated otherwise.
4.
These Terms are the basic agreement for the use of the Services between the Company and the Member. The Company may establish and notify separate terms ("Individual Terms") for specific services. If the member agrees to such terms, the Individual Terms shall prevail, with these Terms supplementing them.
5.
The Company may enter into a separate contract ("Individual Contract") with specific creators (hereinafter referred to as "Partners") that differs from the content of these Terms or Individual Terms. In such cases, the Individual Contract shall take precedence. The contract shall be delivered in writing (including electronically) or made viewable on the Partner interface.
Article 3 [Relationship with Applicable Laws]
1.
Matters not specified in these Terms or Individual Terms shall follow relevant laws such as the Framework Act on Electronic Documents and Transactions, Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on Consumer Protection in Electronic Commerce, Copyright Act, and Personal Information Protection Act, as well as general commercial practices.
2.
Members must comply with applicable laws when using the services and may not use these Terms as a defense for violations of relevant laws.
Article 3-1 [Company’s General Compliance Obligations]
1.
The Company shall not engage in collusion or unfair practices regarding service pricing with other online marketplace operators.
2.
The Company shall not unfairly compel Partners to lower prices or participate in special promotions.
3.
The Company shall not restrict Partners from transacting with other online marketplaces or disadvantage them for doing so.
Article 4 [Types of Services]
The services provided by the Company include the following:
•
Intermediary Services: Providing an online platform for members to transact with one another through the Rawgraphy Site and Mobile Rawgraphy.
•
Additional Paid Services: For example, exposure services for partner products and software tools for efficiency and promotion.
Article 5 [Definition of Terms]
(Key terms such as Member, Partner Member, Demand Member, Service, Direct Payment, Rawgraphy Secure Payment, Settlement Amount, etc. will be defined in detail here.)
Chapter 2: Service Use Agreement
Article 7 [Service Use Agreement]
1.
A service use agreement (“Use Agreement”) for services provided by the Company is established when an applicant applies for membership and the Company approves the application. The Company communicates acceptance via the service screen, email, or other methods.
2.
Membership is open to individuals over the age of 14 or to corporate entities (including sole proprietors and corporations). Applicants must use their real names to register. Those who register with a false identity or by using another person’s information are not permitted to use the services.
3.
In principle, members are allowed one ID and one nickname per real-name individual (for corporations, the business registration number serves as the unique identifier).
Article 8 [Membership Application]
1.
All service applicants must verify their identity via mobile phone authentication using a reachable phone number. Additional required information depends on whether the applicant intends to buy or sell services, and whether they are an individual or a business.
Required info for:
•
Demand Members (students, instructors):
① Phone verification
② Email address (ID)
③ Nickname
④ Bank account under applicant's name
•
Partner Members (academies/businesses):
① Phone verification under real name
② Business registration verification
③ Company name
④ Representative's name
⑤ Business address
⑥ Type of business
⑦ Category
⑧ Email for tax invoices
⑨ Manager’s name
⑩ Company or manager's contact number
⑪ Corporate or representative's bank account info
⑫ Email address (ID)
⑬ Nickname
⑭ Password
⑮ Profile image (company logo)
1.
If a minor under the age of 19 applies as a Partner Member, the Company may require submission of legal guardian consent and verification documents.
2.
Applicants for Partner Membership must provide additional documents such as business registration certificates, bank account details, and signed confirmation of the sales agreement upon request.
3.
The Company may request optional information (e.g., job, hobbies, interests) to offer more useful services. Applicants may decline to provide this information.
Article 9 [Approval of Application]
1.
The Company shall approve applications that meet all required conditions and have completed real-name verification.
2.
Real-name verification for individuals is performed via credit institutions, and for businesses, through verification of submitted documents.
3.
The Company may refuse approval in the following cases:
•
Applicant is under 14
•
Failed real-name verification
•
Duplicate membership under the same name or ID number
•
Previously terminated due to policy violation
•
Suspended users reapplying without resolving previous issues
•
False information submitted
•
Any other reasons deemed inappropriate by the Company
4.
Approval may be deferred under the following circumstances:
•
System capacity limitations
•
Technical issues
•
Unverified real-name info
•
Incomplete documentation for businesses
•
Any other justifiable reasons
Article 10 [Termination of the Use Agreement]
1.
Either the Member or the Company may terminate the agreement following the prescribed procedures.
A. Member’s Termination
•
A Member may request termination at any time.
•
Prior to termination, the Member must complete or cancel all active transactions and settle any outstanding debts to the Company.
•
Termination is effective when the Company receives the Member’s request, provided all conditions are met.
•
Members may re-register, but if termination was done for malicious intent (e.g., to exploit promotions), re-registration may be restricted.
B. Company’s Termination
•
The Company may terminate the agreement under the following conditions:
◦
Verification of disqualifying factors listed in Article 9
◦
Sale of prohibited items or inappropriate conduct
◦
Infringement on rights or reputation of others
◦
Disruption of platform operations
◦
Fake service listings or fraudulent transactions
◦
Bankruptcy, death, disappearance, or legal disqualification
◦
Offensive or inappropriate content posted
◦
Any other violations of these Terms
•
The Company will notify the Member via email, phone, or other available methods.
•
Transactions may be canceled and accounts settled upon termination.
•
Unsettled disputes or transactions at the time of termination are the responsibility of the Member.
Chapter 3: Protection of Member Information
Article 11 [Collection and Protection of Member Information]
1.
The Company may collect and use additional information from the member beyond what is provided for the use agreement, clearly stating the purpose. In such cases, the Company obtains the member’s consent. The Company does not pre-check the consent box and clearly specifies any limitations resulting from refusal to provide optional information. The refusal of optional information collection does not restrict access to the service.
2.
When collecting and using information, the Company informs the member in advance about the purpose of collection, the purpose of use, and any third-party sharing (recipient, purpose, content). Members may withdraw their consent at any time.
3.
Members must provide accurate information. The Company may request supporting documents to verify the accuracy of the information, within the bounds permitted by law. If the member fails to provide the requested documents without valid reason, the Company may restrict service usage or terminate the agreement. Supporting documents are disposed of once the purpose has been fulfilled, unless otherwise required by law.
4.
Except for ID, nickname, and other public-facing information, the Company will not use or share member information for purposes beyond what was stated during collection. If new uses or third-party sharing is needed, the Company will obtain the member’s consent at the point of use or sharing.
5.
The person in charge of personal data protection at the Company is listed in the privacy policy published on the Rawgraphy site and mobile app.
6.
Members may access and request correction of their personal information at any time. The Company will act upon such requests or explain why corrections are not possible and refrain from using the data until action is taken.
7.
The Company limits access to member information and conducts regular security training for staff. If information is lost, leaked, altered, or misused due to the Company’s intentional misconduct or gross negligence, the Company is liable for the resulting damages.
8.
Upon termination of the use agreement, the Company will delete the member’s information unless:
•
Required to retain it under applicable law
•
The member consents to a specific retention period for particular information
In such cases, data will be used only for the stated purpose.
9.
If member information is to be shared with a third party, the Company will obtain prior consent, stating the recipient, purpose, information shared, and retention period. If personal data processing is outsourced, the Company will notify the member through appropriate means or publish it in the privacy policy.
10.
In exceptional cases (e.g., defamation, infringement, fraud), the Company may provide retained personal data to authorities or involved parties to protect members or comply with legal procedures.
11.
The Company’s privacy policy is publicly available on the Rawgraphy site and mobile app.
Article 12 [Use and Management Responsibilities of Member Information]
1.
The privacy policy is publicly available on the Rawgraphy site and mobile app.
2.
Notices to members are considered delivered if sent to the email address or contact information provided, or posted on the site.
3.
Members are responsible for keeping their information updated. Any losses from failure to update or incorrect information are the member’s responsibility.
4.
Members who wish to change their verified phone number or identity information must use the re-verification feature under [Profile Settings] > [Verification Info]. The Company must notify the member via the interface if a mismatch occurs. Delays in reflecting changes may occur depending on various factors, and the Company is not liable for resulting issues unless caused by gross negligence.
Article 13 [ID and Nickname Management]
1.
The member is responsible for managing their ID, nickname, and password, and must not transfer or lend them to others.
2.
If unauthorized use or leakage is suspected, the Company may terminate the agreement or restrict service usage. The Company is not responsible for resulting damages.
3.
If a member discovers their ID or password has been stolen or misused, they must immediately notify the Company and follow its instructions.
Chapter 4: Use of Brokerage Services
Article 14 [Types and Use of Brokerage Services]
1.
The brokerage services provided by the Company include general transactions and negotiated transactions. These may be updated or expanded according to the Company's policies.
2.
For each service type, the Company notifies members via the service screen regarding its features, procedures, and payment methods. Members must understand these in advance before using the services.
3.
Members can access the brokerage services using their ID and password to list or purchase services. However, depending on the category, the Company may impose qualification requirements for Partner Members. Any such limitations will be disclosed on the service screen.
4.
When buying or selling through brokerage services, members must use the “Rawgraphy Safe Payment” system. The Company is not responsible for any issues arising from direct payments outside this system. If direct payments are reported, the user’s access to the platform may be restricted.
Article 15 [Service Suspension or Restriction]
1.
To ensure transaction safety and reliability, the Company may suspend or restrict service usage, member qualifications, or take other necessary actions as defined in these Terms. A suspended member cannot use brokerage services, except to complete ongoing sales/purchases.
2.
Unless otherwise stated, the Company will notify members in advance (via email, phone, etc.) when such restrictions are applied. However, urgent actions may be taken without prior notice. Members may appeal the decision, and if found valid, the Company may lift the restriction.
3.
If a suspended member cancels the agreement or attempts to rejoin using a different account, the Company may reject their new application under Article 9.
4.
Members are prohibited from engaging in the following:
1) Direct Payments
•
Conducting transactions outside of Rawgraphy Safe Payment
•
Sharing contact information or arranging in-person consultations before a transaction
•
Inducing others to make payments outside the platform
•
Any action similar to the above
2) Fraudulent Transactions
•
Repeated purchases/cancellations with no real intent to transact
•
Manipulating sales data for dishonest purposes
•
Other similar fraudulent acts
3) Payment Fraud
•
Using Rawgraphy payment solely for cash withdrawals
•
Monetizing payment methods
•
Misusing coupons or mileage with fraudulent intent
•
Splitting payments with dishonest intent
•
Using payment methods under another person’s name
•
Other similar payment-related fraud
4) System Abuse
•
Sending spam or distributing malware using the Company’s systems
•
Commercializing Company software without permission
•
Accessing or attacking Company systems in unauthorized ways
•
Copying or extracting Company data without permission for commercial use
•
Exporting or re-exporting services in violation of export regulations
•
Other similar system abuses
5) Misconduct
•
Making excessive or unreasonable demands
•
Threatening, insulting, or harassing other members or Company staff
•
Any disruptive or disrespectful behavior as defined by the Company
6) Misuse of the Inquiry System
•
Promoting other services or recruiting through inquiries
•
Sending inappropriate or offensive content
•
Spamming inquiries to harass other users
•
Other misuse of inquiry functions
7) Avoiding Contact
•
Failing to respond to messages or inquiries
•
Ignoring ongoing project feedback
•
Avoiding specific users or Company communications
•
Other non-responsive behavior
8) Prohibited Services
•
Registering or transacting services that violate public policy or the law
•
Selling or promoting services that are restricted or illegal
•
Inquiring about or requesting transactions for restricted services
9) Rights Infringement
•
Using others’ information to access services
•
Refusing to update or falsifying personal info to avoid restrictions
•
Violating copyright, portrait rights, or privacy
•
Damaging the reputation or interests of the Company or others
•
Other violations of legal or contractual rights
1.
The Company may take other necessary actions if there are reasonable suspicions of violations not explicitly listed above.
2.
Any additional rules regarding Partner Members are covered under Articles 19 and 20.
Article 16 [Disclaimer Regarding Agency and Guarantees]
1.
The Company is a platform intermediary and does not act as an agent for sellers or buyers. No Company action should be interpreted as agency.
2.
The Company does not guarantee the intention, quality, legality, or authenticity of goods or services listed by members. Any transaction risk lies with the members.
3.
The Company does not monitor or restrict member-uploaded content. However, if the content violates laws or infringes rights, the Company may take action (e.g., disapproval or removal).
Article 17 [Rawgraphy Safe Payment]
1.
The Company provides an escrow-based "Rawgraphy Safe Payment" service, which includes the receipt, holding, and transfer of payments.
2.
This system is designed to ensure safe and reliable transactions and protect clients. It does not imply that the Company acts as a representative or guarantor for either party.
3.
Members must agree to the rules and usage of the Safe Payment system.
4.
Any interest earned while holding payments belongs to the Company as a fee for providing the service. Transaction-related fees (e.g., bank fees) are the responsibility of the paying member.
5.
If direct payment is used or if a transaction is confirmed outside the Safe Payment system, all related issues must be resolved between the seller and buyer. The Company bears no responsibility.
6.
If misuse of the Safe Payment system is suspected or if the system is unavailable, the Company may restrict transactions.
7.
The Company may cancel or hold transactions that involve direct payments, fraudulent or illegal payments, or present significant risk.
8.
Members must ensure that unauthorized use of payment methods does not occur. This includes theft, delegation, misuse by family or cohabitants, or password leaks.
Chapter 5: Additional Services and Service Fees
Article 18 [Rights of Partner Members]
Partner Members have the right to independently decide the type, scope, pricing, and transaction conditions of the services they sell. The Company does not interfere unjustly in these decisions. However, to protect clients, the Company may define certain conditions (e.g., payment methods, delivery terms) within the Terms.
Article 19 [Obligations of Partner Members]
1.
Partner Members must comply with applicable laws, the service-specific terms, and any procedures defined in the Company’s guidelines. They are responsible for providing identification, listing services, managing transactions, fulfilling sales to clients, and handling post-sale matters (e.g., refunds, customer support). Any violation of these duties may result in action from the Company, and all related liability falls on the Partner Member.
2.
The person listed as the service provider must match the individual or business that is legally authorized to do so. Subcontracting or transferring these responsibilities without the Company's written consent is prohibited. Violations may result in penalties, and the Partner Member is fully liable.
3.
Partner Members must list services truthfully, including pricing, service details, and any exceptions. If the service is conducted in a location not listed, the client must be informed in advance.
4.
Partner Members must respond sincerely to inquiries from Demand Members.
5.
In the event the Partner Member cannot fulfill a service due to unexpected issues, they must promptly inform the Demand Member, process cancellations and refunds as required by law, and respond to cancellation requests within 24 hours.
6.
Services must be listed using the Company’s designated templates. Fraudulent listings, fake sales, or listings solely intended to exploit the payment system are prohibited.
7.
Listings must not include language that induces direct payments, restricts consumer rights (e.g., withdrawal), or contains false, illegal, or misleading information. Attempts to manipulate service ratings or transaction data are also prohibited.
8.
Partner Members may not use the Company’s logo, brand name, or grade badges for unauthorized purposes. Any resulting damage must be compensated by the Partner Member.
9.
Partner Members must retain sales-related data as required by applicable e-commerce laws.
10.
Partner Members must maintain an up-to-date and verified phone number on their profile.
11.
Personal information of other members obtained during transactions must only be used for the transaction itself, in compliance with the law and the Company’s privacy policy. The Partner Member is solely liable for any misuse.
12.
Partner Members must actively manage feedback, announcements, and other sales-related information.
13.
The Company may set image or listing standards for better sales and trust. Partner Members must comply with such requests for content updates.
Article 20 [Listing Services for Sale]
1. Eligibility to List
Members who meet the requirements of these Terms may list services for sale. The Company may restrict eligibility for quality or legal reasons.
2. Listing Services
•
Services must be listed manually by the Partner Member; automated or unauthorized uploads are prohibited.
•
The Company may limit the number of active listings per member to reduce server load and improve service quality. Violation may lead to removal of listings or member suspension.
•
Required listing information includes:
◦
Contact Info: A valid phone number.
◦
Profile: Must be filled out per Company guidelines. Some categories may require specific info.
◦
Pricing: Must include all fees (service fee, payment gateway fees, VAT) and be set in KRW in 1,000 KRW units. Attempting to separately charge those fees from clients is considered inducing direct payment and will be penalized.
◦
Detailed Description: Must truthfully and clearly explain service terms and conditions. Violations may result in listing removal and forfeiture of any associated advertising fees.
◦
Product Disclosure Notice: Required for certain categories under Korean law. Listings must be updated if regulations change.
•
Any additional conditions or costs (e.g., A/S, refunds) must be clearly stated. These conditions must not infringe upon consumer rights or violate Company policy.
•
Listings can be edited post-publication. If edits negatively affect clients, the previous version will apply until new terms are confirmed.
•
Listings intended for a different service than described, or attempts to keep sales data by changing the service purpose, may result in suspension.
•
If a Partner Member is unable to fulfill orders temporarily, they must use the “Pause Sale” function.
•
Copyrights, portrait rights, or other intellectual property rights of third parties must not be violated.
•
Duplicate or substantially similar listings using the same or different accounts are prohibited. The Company may limit or remove duplicate listings and suspend the member.
3. Advertising
•
Partner Members may promote their services using advertising products provided by the Company or third-party agencies.
•
The content and process for advertising will be posted on the website. These may change according to policy.
4. Display of Listings
The Company displays service listings based on its internal standards across the Rawgraphy website and app. Listings may also be shown on partner sites or SNS channels. The Company determines layout, size, and arrangement of listings and may edit them for marketing purposes. Members must follow approved methods if reposting listings externally.
Chapter 6: Ownership and Disclaimers
Article 44 [Rights Related to Posted Content]
1.
Copyrights for content posted by members—such as services or reviews—belong to the respective members. Any copyright related to works within such posts belongs to the original creator.
2.
Members must ensure that their posts do not infringe on third-party rights such as copyright. If a third party asserts rights over a post, the Company may reject its approval or suspend its sale. Any disputes arising from such posts must be resolved by the member, who must indemnify the Company.
3.
The Company may expose or promote member posts (e.g., reviews, class videos) on affiliated platforms or social media channels beyond Rawgraphy’s website and mobile app. The Company may modify, duplicate, or edit such content for layout purposes while complying with copyright laws. Members can request deletion or privatization of their content via customer support.
4.
If the Company wishes to use posted content for purposes beyond those stated above, it must obtain prior consent from the member via phone or email.
Article 45 [Rights to Services and Content]
1.
All tangible and intangible content created via the Rawgraphy platform—including content generated for exposure or display—is owned by the Company, excluding member posts and licensed content.
2.
This includes designs, text, scripts, graphics, and any logos, trademarks, or marks related to services and features provided by the Company.
3.
Members may not share, leak, alter, or reproduce any materials or content offered by the Company without prior consent.
4.
The Company grants members only a limited right to use services and content under the conditions specified by the Company. This right is non-transferable and revocable.
Article 46 [Company Disclaimers]
1.
As a communication broker, the Company merely provides an online marketplace and secure payment tools; it does not participate in actual service transactions between members. All issues regarding service provision, cancellations, or refunds must be resolved by the members involved in the transaction. The Company holds no responsibility unless due to its willful misconduct or gross negligence.
2.
If a dispute arises between a Supply Member and a Demand Member, the Company may step in to facilitate a resolution or apply measures such as payment withholding, service suspension, or transaction history review until the matter is resolved. If further resolution is required, the Company may recommend or transfer the case to relevant third-party agencies including:
•
•
•
•
•
3.
The Company is not liable for service interruption due to natural disasters, maintenance, communication issues, or other uncontrollable events. In such cases, the Company will notify users via the Rawgraphy website or other means.
4.
The Company is not responsible for service issues arising from user negligence (e.g., device issues, incorrect personal info).
5.
The Company does not guarantee the accuracy or legality of content posted by members unless it is proven to be objectively false or illegal.
6.
The Company is not liable for copyright infringement or legal disputes caused by user-uploaded content. Members bear full responsibility for such matters.
7.
The Company is not responsible for data loss caused by users failing to reverify their SNS login credentials.
Chapter 7: Governing Law, Jurisdiction, and Miscellaneous Provisions
Article 47 [Governing Law and Jurisdiction]
1.
These Terms and Conditions, the service usage agreements between the Company and Members, and transactions between Members shall be governed by the laws of the Republic of Korea.
2.
In the event of any legal disputes between the Company and a Member regarding the use of the services, the competent court shall be the court that has jurisdiction over the Company's headquarters.
Article 48 [Miscellaneous Provisions]
1.
The Company shall operate and manage a Customer Support Center in order to actively respond to legitimate opinions or complaints raised by Members and resolve issues in good faith. If the issue cannot be promptly addressed, the Company will notify the Member of the reason and the expected resolution schedule via email or phone.
2.
For inquiries or complaints regarding the service, Members may contact the Company through 1:1 inquiries or via the following channels, and the Company will respond sincerely:
•
•
Phone: 010-8479-3302
Company Information
•
Company Name: Works&People Co., Ltd.
•
Address: Room B254, New Building, Chungmuro Media Center, 2, Chungmu-ro 36-gil, Jung-gu, Seoul
•
CEO: Jongryeol Seo
•
Business Registration Number: 804-88-03066